National Roadside Service Provider Using Riptide Boosts Customer Satisfaction Score 3%

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Screen Shot 2022-02-24 at 2.43.08 PMDuring the middle of the COVID-19 pandemic, when a west coast division of a national roadside services provider was in the midst of a technology transition, the provider implemented Riptide to help field service providers keep customers informed and connected on 150,000 emergency roadside service calls each month.

Download the case study now to learn how Riptide:

  • Increased customer satisfaction 3%
  • Saved dispatchers 1-2 hours per day
  • Improved customer survey response rate 38%

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