How to get the most out of Riptide

We teamed with AAA to help you keep members informed and improve member satisfaction. We’re committed to giving you all the help you need to make Riptide work smoothly for you.

We're posting all the pertinent information to get your shop from Zero to Hero using Riptide in order from start to finish! If you need to find a particular article fast, check the menu above!

The Starting Line - Everyone's Step One.

Riptide is already live, but what does that mean? How do I see what Riptide is sending to my customers? What can I change? Tap on a section below to learn how including helpful videos.

Get Started with Riptide [video]

Sign-in the first time [video]

  • Signing into Riptide is a little different.
  • Learn how to sign-in the first time.
  • Learn how to set your password.

Using Riptide + D3 to Keep Members Informed [video]

  • Take the next step and use Riptide at the start of every call.
  • Use Riptide + D3 to start conversations to confirm call details.
  • Learn how to respond to Members who message you back.
  • Learn how to control when Riptide + D3 start conversations.

How to Reset Your Password [video]

  • Just in case you forget... resetting your password is easy
  • Learn how to reset your password.

How to get Support [resources/video]

  • Need help or want to pass on feedback to us?
  • Learn how to send us a message from within Riptide
  • Learn about resources we're providing like AFR webinars and 1:1 sessions.

Name on the Door - Shop Settings and Configuration

Set up Riptide to match how your business works.

Setting Hours of Operation [video]

  • D3 won't start conversations outside of your operating hours.
  • Set your hours of operation to automatically control when new conversations are started.
  • Also, Members that respond will get your after-hours message when you're not around.

How to Add Employees [video]

  • Bring your team to the party and let them all respond to Members.
  • Learn how to add employees and what they can access.
  • Learn how to disable employees that leave.

How to Change My Message* [coming soon]

  • You can control what message Riptide + D3 send to your Members.
  • Learn how to update the Riptide + D3 welcome and goodbye messages.
  • Learn how to update message templates for messages you send directly.

*Note: this feature not available during the free Trial.

Managing Multiple Facilities [coming soon]

  • If you're responsible for more than one AAA facility, Riptide can help with that.
  • Learn how to send all your calls to one Riptide dashboard or more than one.
  • Learn how to label your calls so you can tell which call is for which AAA facility.
  • Learn how to set up a different message corresponding to each facility.

Use My Landline for Text [coming soon]

  • You can use your business phone number with Riptide to send text.
  • Learn how to switch Riptide messaging to use your landline.

The Shop Manual - Best Practices with Riptide.

Riptide is a powerful tool to help you with your essential communications. Learn how to use all that Riptide has to offer for your business.

How to Review Past Conversations [coming soon]

  • Your conversations with the Members are saved as long as you're a customer of Riptide.
  • Learn how to review past conversations with Members to provide context or resolve disputes.

How to Start Conversations [video]

  • You can use Riptide for all your business messaging needs.
  • Learn how you and your team can start conversations with anyone with a mobile phone.

Riptide Notifications and Working with a Team [video]

  • Riptide helps your team work together to make sure you respond to each Member.
  • Learn how Riptide notifications work.
  • Learn best practices for using Riptide as a team to make sure no Member gets missed.

The Member said 'STOP'. What happens now? [coming soon]

  • When a Member replies "STOP", Riptide will prevent you from sending any further messages to that Member.
  • Learn how Riptide manages STOP.
  • Learn what the Member has to do to start receiving messages from you again.

Sending a document with Riptide [coming soon]

  • You can send documents including PDF's and image files to the Member.
  • Learn how to attach a document and send it to the Member.
  • See what the Member sees and how they view your document.

Using the Riptide Mobile Apps [coming soon]

  • Take Riptide with you wherever you go with our mobile apps for iOS and Android.
  • Learn how to download the mobile apps.
  • Learn how Riptide works on iOS and Android.